Hi, I'm having trouble switching user on the same ps4 dual shock controller. After playing a game then clicking on the ps4 button to switch user it doesn't work. When I click on another user the screen on the game tells me to 'Please reconnect wireless controller.' The controller is plugged into the ps4 & the screen is frozen. I then have to press the ps4 & go to rest mode to re-start again. Any ideas would be great.